You are our guest. And we would like to fill all our guests with enthusiasm, whoever they are. We want to achieve this by providing a particularly predictable service which is well integrated with the rest of your journey. We want to make things simple for you. We intend to notice you and attend to your needs.
Travel with children
If you are travelling with small children, you will have a lot to think about and much to prepare for. To make things a little easier for you, we have collated some information that may come in handy on the journey.
Tickets and fares
More than half of our passengers travel without a ticket – they simply swipe their card in our card readers at the station.
Punctuality is one of the Airport Express Train’s most important quality indicators. However, should something happen and a delay occur, we will do everything within our power to make sure you catch your plane. Should you nevertheless miss your flight, Flytoget offers a unique travel guarantee. Please contact our Customer services should you need more information.
Travel with animals
Sometimes it can be difficult to establish exactly what rules and regulations apply for travelling with pets.